WMATA is Answering Questions

When the General Manager John Catoe of WMATA is answering questions from the community, you best believe we will be asking them!

So, we tweeted about it and got angry that the chat wasn’t happening, then realized that we had the wrong date. Our tempers tempered.

Here is our question:

Washington, DC: Several women and men have reported to us, at Holla Back DC!, that they have been harassed by bus drivers and WMATA employees in Metro Stations. We know Metro officials condone catcalling, honking horns to get attention of passerbys, or asking patrons for their numbers when they are seeking assistance. However, it continues to happen. What do you suggest a WMATA patron should do when this type of harassment happens? Holla Back DC!http:hollabackdc.wordpress.com

Reply: Anyone being harassed in any way by a Metro employee should take the name of the employee, record the date, time and location of the incident and report it our customer service department, at 800-637-7000 or online at www.metroopensdoors.com[.]  When an incident is reported, a case file is created and the information is sent to the head of the Division for the employee in question.  We will conduct a thorough investigation and take appropriate action.  Harassment is not acceptable, please do not tolerate it, take action and report it, so that we can take action as well.

Have people done this? And if so, what was WMATA’s response?

Is it before 1P and you wanna post a question? Go here.

7 Responses

  1. Golden Silence
    | Reply

    Reply: Anyone being harassed in any way by a Metro employee should take the name of the employee, record the date, time and location of the incident and report it our customer service department, at 800-637-7000 or online at http://www.metroopensdoors.com[.] When an incident is reported, a case file is created and the information is sent to the head of the Division for the employee in question. We will conduct a thorough investigation and take appropriate action. Harassment is not acceptable, please do not tolerate it, take action and report it, so that we can take action as well.

    BS! WMATA doesn’t do crap when it comes to making WMATA employees who harass accountable for their actions. Years ago, I reported some Metro employees who pointed at me and said “I wanna get wit’ dat.” I got the name of the guy from his name tag, the time, date and location. What did I get in return? The run-around.

    I think WMATA needs to start screening its employees better. They seem to hire anyone off the street in my opinion.

  2. Doug Karas
    | Reply

    Just one correction to that response by John Catoe. The best number you can call is 202-637-1328 to report harassment.

    Sorry about the mistake during the chat, we’lle fix the transcript with the correct number.

  3. […] We are completely appalled by all the harassment occurring at the Metro stations, although not terribly shocked. Not only do we have to worry about being harassed by fellow passengers, we also have to worry about Metro employees. We don’t take this crap standing down (or sitting next to, or standing up).We posted our concerns to WMATA’s General Manager John Catoe during an online session with the DC Metro constituents. Which he responded to, giving us information on how to redress this problem. Anyone being harassed in any way by a Metro employee should take the name of the employee, record the date, time and location of the incident and report it our customer service department, at 202-637-1328 or online at http://www.metroopensdoors.com[.] When an incident is reported, a case file is created and the information is sent to the head of the Division for the employee in question. We will conduct a thorough investigation and take appropriate action. Harassment is not acceptable, please do not tolerate it, take action and report it, so that we can take action as well.[Link] […]

  4. trampolina
    | Reply

    Actually I have a story –

    I entered the metro center subway station from hyatt walkway. At the doorway a man pulled out his penis and started mastrabating in front of me right before the door. I went quickly thru and saw the station manager. I asked her for assistance and to call the police. She REFUSED to help me or call the police!!! I called metro directly and the police directly from a payphone (my cell was broken) and reported her. They told me she would be spoken too. HAH! I doubt it. I saw her at the station a few more times. In as much as I didn’t want to see something like that I am glad it was me and not some teenager.

  5. […] in DC that sexual harassment on WMATA IS a problem and that there is not a whole lot being done about […]

  6. […] time. If you can, include the time/date/location/description of Metro employees in the report. See this HollaBack DC post for […]

  7. […] According to WMATA: “When an incident is reported, a case file is created and the information is sent to the head of the Division for the employee in question.  We will conduct a thorough investigation and take appropriate action.  Harassment is not acceptable, please do not tolerate it, take action and report it, so that we can take action as well.” […]

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